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Google persuades Spanish bank BBVA to use the cloud

Spanish banking giant BBVA is switching its 110,000 staff to use Google's range of enterprise software.

The deal is the biggest that the search giant has signed with one company for its cloud-computing services, where software is offered as a service via the internet.
The bank told the BBC it would use Google's tools only for internal communication.
But the deal can be seen as a breakthrough in corporate adoption.

Banking - with its high security needs and strict regulations - was always considered to be one of the last industries to accept cloud-computing.
BBVA's director of innovation, Carmen Herranz, stressed that all customer data and other key banking systems would "stay in our own data centres" and be completely separate from the cloud solution.

The bank would use Google applications like email, calendar, docs, chat, video conferencing and other collaboration tools to "achieve a cultural change" and get "the whole company working together" across the 26 countries where BBVA is based.
Ms Herranz said the project - with roll-out across all employees to be complete by the end of the year - was not about saving cost.

"The main goal is to promote innovation and making decisions and increase productivity. We are in a challenging market and need to make faster and more accurate decisions... and eliminate duplication," Ms Herranz told the BBC.

Also driving the change was the increasing mobility of the bank's workforce. A lot of the bank's computing needs had moved to smartphones, tablets, laptops and computers at home, she said.

Jose Olalla, chief information officer at BBVA, said because workers now had "access [to] the information they need at any time from any internet-connected device, anywhere in the world, [they] will be able to be more flexible and mobile".

BBVA is one of Spain's largest banks.
It is also the largest provider of financial services in Mexico, and has a large presence in the south of the United States.

'Largest ever deal'
Traditionally, companies have done all their computing on their own premises, to keep their data secure and to stay in control.
However, most enterprises leave some 80% of their computing power idle, and find themselves spending more than two thirds of their information technology budget on maintenance and software upgrades.

Cloud computing tends to be much more efficient, with firms like Amazon Web Services running their servers at more than 90% of capacity. That cuts cost and also helps the environment.

The man in charge of Google Enterprise apps in Europe, Sebastien Marotte, said that his corporate customers on average achieved cost savings of between 50% and 70%.

But the deal with BBVA, argues Mr Marotte, is important not only "because it is the largest ever agreement we have signed with an organisation, it is important because it is a very large financial company, it shows that now even banks are moving to the cloud".

BBVA's data would not reside on dedicated servers - a solution known as private cloud - but would sit distributed across the public cloud of Google's data centres. Both Mr Marotte and Ms Herranz stressed this would meet the demands of banking regulators and data protection officials, and be as secure as any solution on the bank's premises.

A bigger worry will be whether BBVA's computer network will be able to cope with the sharp rise in network traffic that cloud-computing solutions demand.

A pilot with 7,000 staff had not seen any issues, but the bank would closely monitor for any increases in network load. "Our biggest worry is around video conferencing," said Ms Herranz.

Network issues were blamed on serious performance problems when several years ago Google apps were introduced by the city of Los Angeles.

'Starting from scratch'

The biggest challenge for BBVA and other firms switching to cloud computing could indeed be cultural issues.

The bank says it has a training programme in place - including personalised guides - to prepare their staff for the move from their tried and trusted email solution and other tools to the new browser-based online world.

However, the bank encourages its employees to leave all their old email and data in those legacy systems. They will be accessible if necessary, but, says Ms Herranz, but we "want to start from scratch... don't want to carry across old behaviours".

"To move to the future, you have to leave the past in a box," said Ms Herranz.

 

By Tim Weber Business editor, BBC News website

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'Het nieuwe werken scheelt miljarden'

Het nieuwe werken kan de Nederlandse samenleving jaarlijks miljarden euro opleveren.
Dat zit hem vooral in het terugdringen van de reistijd, blijkt uit onderzoek van adviesbureau PwC naar de economische effecten van het nieuwe werken, dat maandag in Utrecht is gepresenteerd.
Als in 2015 20 procent van de beroepsbevolking een dag per week thuis zou werken, levert dat jaarlijks bijna 2 miljard euro op. Werkt 20 procent 2 dagen per week thuis, dan loopt dat op tot bijna 3 miljard euro.
Het aantal auto's op de weg neemt dan met 180.000 per werkdag af. Dat betekent minder files, minder luchtverontreiniging en minder verkeersslachtoffers.
Ook voor bedrijven is het nieuwe werken voordelig. De productiviteit en de efficiency stijgen en de kosten voor kantoorruimte lopen terug.

Veel vragen
Werknemers hebben nog wel veel vragen over het nieuwe werken, blijkt uit een peiling onder 5000 werknemers in bedrijven die ermee beginnen. Vier op de tien is vooral positief, anderen willen eerst meer weten of denken dat het in hun functie maar beperkt mogelijk is. Zij hebben behoefte aan duidelijke afspraken met leidinggevenden.
''Het nieuwe werken wordt vaak geassocieerd met kenniswerkers'', aldus Karlien Haak van het Kenniscentrum werk & vervoer, een project van de vakcentrales FNV, CNV en MHP. ''Maar het gaat om werken vanuit vertrouwen.

Thuiswerken
Zelf bedenken hoe, waar en wanneer je je werk het beste kunt doen. Voor een beleidsmedewerker of een secretaresse kan het dan over thuiswerken gaan. Voor iemand in ploegendienst ook over invloed op je rooster.''
Er kleven ook risico's aan. Thuiswerk kan leiden tot meer overwerk en het is zaak de grens tussen werk en privé goed te bewaken. Ook kan door veel thuis te werken het contact met collega's verwateren.

© ANP

 

Less CRMing and More Selling with Zoho CRM

A few months ago we started rolling out a preview of our new, totally-rebuilt Zoho CRM UI. We took a close, hard look at how users were interacting with our app, and how we could make it easier for them to achieve their daily goals. Our goal was to make users spend  less time inside the Zoho CRM app, so they can spend more time selling.

So we re-designed many workflows and screens inside our app. A small example: we realized that everybody wants to add notes to their contacts/prospects. So, we made it very simple for them to add more notes. We streamlined how we show contact information. We made it easier for a sales rep to check availability for scheduling a follow-up call with a prospect right from the contact screen. We made several other changes - big and small.
The feedback we got from users has been  overwhelmingly positive, and we're pretty thrilled about that. But that's not all we have been working on.  We have also been busy building a lot of new things we know you will love. We kept this as a surprise for all of our users - and here it is.
Stay on top of what's happening on your sales pipeline with Pulse

Just like you can follow people on Twitter, now you can follow a particular lead, deal, contact or account in Zoho CRM. Sure, you can always run a report, but Pulse takes sales tracking to the next level by allowing you to follow what's really important for you. But that's pretty much where the Twitter analogy ends, because we've taken it a couple steps further. How? First, you can create rules that will automatically "Follow" a deal for you when some conditions are met. But my favorite part is this: you can also follow what's NOT happening in your business.
Let me explain. When you follow a deal, it's because you're interested in seeing what happens with it. But what happens if a week goes by and you haven't heard anything? How will you remember? Pulse takes care of that for you. In the Pulse tab inside Zoho CRM, you can view what is happening and what is NOT happening, and you can also set different time intervals for keeping track of your deals.
Build Custom Apps based on your CRM Data

With this latest Zoho CRM update, you can now build custom apps that access data inside your CRM system easier than ever before. For example, if you want to build a Travel Expense app, you can have one field ask what account or deal t his travel was related to - and display a list of deals right from Zoho CRM. Of course, you have always been able to build this with an our API, but this update makes it easier for you to build apps with Zoho Creator - so there's no coding required, just drag-and-drop.  In addition, you are able to add these custom apps as tabs inside Zoho CRM.

Connect with your Customers on Social Media

Zoho CRM now allows you to link a CRM contact with their LinkedIn profile. So you can not only very easily get their position, company, city and more - but now you will also be able to keep up to date with their business and professional activity. You can even see their picture directly in your Zoho CRM contact. You can even send a note to your contact through LinkedIn right from Zoho CRM.
Webhooks make Zoho CRM even easier to integrate

We've had a pretty good and liberal API program for a while. But say for example, you want to update your inventory system every time you close a deal. How can you alert the external system that something just changed inside Zoho CRM? That's what webhooks are for. Without getting too technical, every time some condition is met, Zoho CRM will send a quick message to your external system (your inventory system in this example) to give it a "heads up". After that, more complex processing might take place through the API.

This is a major release and a major milestone for us, and hopefully you will find it exciting and useful!

Rodrigo Vaca

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